Frequently Asked Questions

Everything you need to know about your TANGZU audio experience.

What is the standard shipping time for international orders?

International shipping typically takes 7 to 15 business days depending on your location and local customs processing times.

Are TANGZU In-Ear Monitors covered by a warranty?

Yes, all TANGZU audio products come with a 1-year limited warranty covering manufacturing defects and hardware failures.

What is your return policy for ear tips and accessories?

For hygiene reasons, ear tips can only be returned if the packaging remains unopened and factory-sealed.

Do I need a dedicated DAC/AMP to drive TANGZU earphones?

While most of our IEMs are designed to be efficient, using a dedicated DAC or amplifier will significantly enhance the soundstage and detail retrieval.

How can I track my order once it has been shipped?

Once your order is dispatched, you will receive an email with a tracking number and a link to our global logistics partner's portal.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and various region-specific digital wallets to ensure a secure checkout process.